By using All Ears services, you understand and agree that information will be handled as described in this document. Your use of our services, and any dispute over privacy is subject to this policy and the agreement signed between us. Including its applicable limitations on damages and the resolution of disputes.
We store your personal information to fulfill our contractual obligations to provide you with our services. We need your data to create and maintain your account on the All Ears services, its also used for us in order to support your use of our platform. This data is collected from you automatically on signup.
We collect the following categories of your data and information: name, email adress, phone number.
Use of information
This information is used as an integral part of our business. We use this information, and your personal information, for the following purpose:
It’s used in order to bring the service to you, and to communicate with you about our services, but also to respond your questions and manage your account and send you information that’s being asked for.
With regards to marketing and advertising, as permitted by applicable law, we might also from time to time send you email, post, or call you, regarding information about our services that might be of interest.
For targeting the content and information that’s sent or displayed to you. For location, customization and personalization with help and instructions, or other forms of personalisation, while using the service or website.
For better understanding of how you can access and use All Ears, not only on an individual basis, but also on an aggregated such, to improve our service and improve the user experience and for research and analytics
When your information is shared
Your information is not going to be shared with non-affiliated third parties for their purposes or marketing.
We only share your information in these situations:
To Our Affiliates
Which is permitted by applicable law. This means that we might share your information with affiliated entities which might market their products and services to you. But the way they use your information is also controlled by this document.
Sales channel partners and distributors
We might also share your information to selected entities that works for us in marketing purposes, newsletter distributors or other service partners. For marketing All Ears services or products. These selected partners are a few and they are particularly trusted by us.
We might also share your contact information with other third party service providers for assisting us to provide services to you, responding your requests or maybe to provide you with the partner services you’ve bought from us. We might also share your information for the following purpose:
If we are acquired by or merged with another company, if substantially all of our assets are transferred to another company, or as part of a bankruptcy proceeding, we may transfer the information we have collected from you to the other company. We also may transfer our rights under any customer agreement we have with you.
In Response to Legal Process. We also may disclose the information we collect from you in order to comply with the law, a judicial proceeding, court order, or other legal process, such as in response to a court order or a subpoena.
To Protect Us and Others
We also may disclose the information we collect from you where we believe it is necessary to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the safety of any person, violations of the Agreement or this Policy, or as evidence in litigation in which we are involved.
Aggregate and Anonymous Information
We may share aggregate or anonymous information about users with third parties for research or similar purposes.
Legal Basis for Processing
We have legal basis to collect, use and share your information. You also have choices about our use of your information as explained further below.
We will only collect and process your information when we have legal basis to do so. Legal basis includes consent (where you have given consent), contract (where processing is necessary to fulfil contractual obligations (e.g. to provide you with the Services you have purchased)) and legitimate interest.
If you have any questions about the legal basis we use to process your information, please contact us at firstname.lastname@example.org.
We keep your personal info when you use our Services or as needed to provide you the Services. This includes data you or others provided to us and data generated or inferred from your use of our Services. Your account and data related to your use of the Services, excluding anonymized data, will be deleted 6 months after the expiry of the Service agreement between us.
We believe your data security should be taken seriously. We have done our best to protect your information from any unauthorized access or loss with implemented security features and procedures. You should however be aware that the transmission of information via the Internet is never completely secure. You should also take necessary steps to protect against unauthorized access to your password, phone, and computer by, among other things, signing off after using a shared computer, choosing a robust password that nobody else knows or can easily guess, and keeping your log-in and password private. We are not responsible for any lost, stolen, or compromised passwords or for any activity on your account via unauthorized password activity.
Transfers to countries that do not provide adequate level of protection
All Ears is a global company and information that we collect from or about you within the European Economic Area (“EEA”) may be transferred across international borders and to countries outside of the EEA that do not have laws providing an adequate level of data protection. We as the Data Controller (or Data Exporter) will do our best to ensure that your information is protected no matter where it is transferred to. To ensure adequate protection we enter into Data Processing Agreements with our suppliers processing your information outside of the EEA. When necessary we utilize standard contract clauses approved by the European Commission or rely on other legally-provided mechanisms (such as the EU-US or Swiss-US Privacy Shield) to ensure the adequate protection of your information.
Opting out of outreach from All Ears
We may send periodic promotional or informational emails to you. You may opt-out of such communications by following the opt-out instructions contained in the e-mail or by contacting us at email@example.com. If you opt-out of receiving emails about recommendations or other information we think may interest you, we may still send you e-mail about your account or any services you have requested or received from us.
Your rights as a data subject
You as a data subject have many possibilities to impact how your personal information is being processed.
You have the right to
Request access to your information we process
Request for your information to be deleted or for you to be forgotten (right to erasure)
Request us to correct or change your information. As a customer you may also do this by logging in to your account.
Limit, restrict or object to our use of your information
Access your information and/or receive it in a machine readable form
Subject to applicable law lodge a complaint with your local data protection authority or the Berlin Data Protection Authority, which is All Ears’s lead supervisory authority in the European Union.
Please note that if you request us to remove your information, we may retain some of the information for specific reasons, such as to resolve disputes, troubleshoot problems, and as required by law. Furthermore, some information is never completely removed from our databases because of technical constraints and the fact that we regularly back up our systems. Therefore, not all of your personal information will ever be completely removed from our databases.
Identity and contact details of the Data Controller
The service contract signed between us and you includes the details of which All Ears entity is the Data Controller of your information. You will find further contact details in your contract or here.
If you have any questions about this policy or the use of your personal information, you are always welcome to contact us at firstname.lastname@example.org. You will also reach our Data Protection Officer at the same address.